Membership Standards & Code of Conduct

Standard 1

Integrity

• Provide accurate information about your identity, role and credentials, and keep it current.
• Describe your NPHLA membership accurately. Membership is not a license, certification or accreditation, and must never be presented as one.
• Declare conflicts of interest when contributing to NPHLA programs, content or decisions.

Standard 2

Respect

• Treat every member, staff member and guest with courtesy and professional respect.
• No harassment, discrimination, intimidation or personal attacks — in person or online.
• Disagree constructively: critique ideas, not people.

Standard 3

Patient privacy and safety

• Never share identifiable patient information in any NPHLA space.
• Keep discussion of clinical practice general and educational; it is not a substitute for individual clinical judgement.
• Follow the laws, regulations and professional obligations that apply to your practice.

Standard 4

Community

• Use the member directory and community spaces for professional connection — not unsolicited selling or marketing.
• Respect other members’ privacy choices. Do not share another member’s details without their permission.
• Use the NPHLA name and Member mark only as described in the member mark guidelines.

Raising a concern

How concerns are handled

If you experience or witness conduct that falls short of these standards, contact NPHLA. Concerns are handled confidentially and fairly: the member concerned is told what has been raised and given the opportunity to respond before any decision. Outcomes can range from guidance to suspension or ending a membership.

These standards sit alongside the Membership Terms, Terms of Use and Privacy Notice.